Customer Service training

Course overview

Excellent customer service skills make a business memorable … bad customer service make a business even more memorable.  Customer service training ensures your Teams have the skills and knowledge to increase the positive experiences of your clients and customers.

Learning outcomes

  • To know what customer service entails and how it can impact on the organisation;
  • To be able to interact with customers in a professional yet friendly manner to promote a positive customer experience;
  • To be able to deal with customers who are behaving aggressively in order to diffuse a situation.


customer service training

To enquire about on site training CALL 0161 672 7250

Course content

  • What is customer service?
  • The ‘Brand values’
  • First impressions
  • Methods of communication
  • Language and tone of voice
  • Intent and impact
  • Passive, aggressive and assertive behaviour
  • Understanding customer needs and expectations
  • Listening and confirming understanding

Course duration

3 hours


Training provider certificate

Further information

Training is interactive and course handouts are provided for each delegate

Do you have questions? Call us for advice on 0161 672 7250


"Prompt, well prepared, knowledgeable, excellent delivery technique. Defo ask them again for their expertise. Graham was a breath of fresh air instead of the dour training we had previously had"

David Horrocks Heating & Mechanical Manager at Eastlands Homes Housing Trust Manchester, United Kingdom

WTS Logo

"Thank you to everyone at Pulse Training Partnership for delivering an interesting and rewarding First Aid at Work course. The venues, trainers and course materials were ideal and we look forward to developing Pulse Training Partnership as our chosen partners in all future training"

John Turner Director William Turner and Sons


"Jayne did a presentation for a group of business colleagues and was very impressive not just for her depth of knowledge but also for her openness and inclusiveness in her delivery. I would highly recommend Jayne and Pulse Training Partnership"

Sue Fernandez Creative Business Facilitator The Business Deign Store


Our partnering approach to training through Pulse training Partnership has been of great benefit to Mastercall.  This approach has enabled us to realise our mandatory training targets and has also been a key contributing factor to meeting and exceeding our service levels in line with our company vision  ‘To be an Out of Hours provider of choice for integrated care services’. Thank you Graham, Lynne and Jayne for working closely with us and contributing to staff realising their true potential!

Manchester Cabins

"Having worked with Pulse Training Partnership for 2 years now we have found the courses to be in depth and thorough.  The bespoke packages designed for our staff requirements makes the whole process painless and hassle free. We always receive first class, professional service combined with the knowledge of the teaching staff.  We will be happy continuing our close relationship with Pulse Training Partnership for our training requirements."

Keith Humphries - Health and Safety Manager 

Contact Us

9 + 11 =

Registered office:

Pulse Training Partnership Limited
87 Windermere Avenue
M34 2FJ


Registered in England

Company No: 8127581.
VAT No: GB 229 8609 70

Proudly providing training for

testimonials safety trainers stockport
review training healthcare professionals in stockport
testimonials safety trainers stockport
testimonials safety trainers stockport
testimonials safety trainers stockport
review paediatric safeguarding training in stockport
testimonials safety trainers stockport
testimonials safety trainers stockport

Pin It on Pinterest